Chillers
Chiller plant, cooling towers, and CHW systems kept online.
Central cooling is the largest asset on most commercial roofs. We maintain chillers, cooling towers, chilled water pumps, air handling units, and BMS-linked plant with isolation plans suited to occupied hotels and commercial towers.
Why it matters
Central plant that hotels and FM teams depend on
When chiller plant trips, comfort drops across entire floors within hours. We attend rooftop chillers, plant rooms, and cooling tower yards with structured fault-finding, not open-ended part swapping.
Work covers water-side and refrigerant-side diagnostics, pump and valve rectification, and BMS alarm review so facilities teams know exactly what failed and what to plan next.
What we deliver on site
Central cooling plant maintained under Gulf load
Chiller servicing
Scheduled checks on compressors, refrigerant circuits, oil levels, and safety devices aligned to manufacturer intervals.
Cooling towers
Basin hygiene, fan and drive inspection, drift eliminator checks, and water treatment coordination.
CHW pumps and valves
Pump seal, bearing, and vibration checks. Valve, strainer, and insulation rectification on live risers.
AHU and FCU support
Rooftop air handling units and fan coil units tied to central plant, including coil and filter maintenance.
If equipment is down now
When central plant trips on a live building
Call the Dubai line first. We route chiller, tower, and pump faults without waiting for a form reply.
- Share the alarm, affected floors, and whether redundancy is available.
- We confirm isolation and access with your FM or duty engineer.
- Fault-finding starts on refrigerant, water-side, or controls paths as appropriate.
Response targets
Severity-based routing and escalation
Breakdown calls are triaged by impact on occupants, revenue, and safety. Targets below reflect our standard operating procedure for Dubai and UAE sites.
Contract clients: severity table below
P1
Response: Within 2 hours (target)
Attendance: Same shift where access permits (target). Field coordinator to operations lead if not contained within 4 hours
P2
Response: Within 4 business hours (target)
Attendance: Within 24 hours (target). Operations lead review if repeat failure within 7 days
P3
Response: Next business day (target)
Attendance: Within planned PPM window. Scheduled via account coordinator
Target response and attendance times below are operational targets, not contractual guarantees. Contracted SLAs are agreed per engagement.
Deliverables
Typical work packages
- Chiller installation and commissioning
- Cooling tower maintenance
- CHW pump and valve servicing
- AHU and FCU maintenance
- BMS alarm review and documentation
- Emergency chiller breakdown support
Environments
Where we are called in
- Hotels and hospitality
- Commercial towers
- Retail and mixed-use
- Healthcare and institutions
- Facilities management portfolios
Field evidence
Documented on site
Recent chillers work from active Dubai and West Africa sites, photographed by our field teams for FM handover and audit trails.
CHWR insulated piping and valves
Booster pump skid commissioning
FAQ
Before you call
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Engagement